Business Analyst

Overview

A Business Analyst is require to provide guidance for the design of new services and improvements. You will be expected to develop a firm understanding of the holistic business current state, working with Subject Matter Experts for domain expertise and develop requirements, user stories and other key artefacts to describe the end state solution.

Responsibilities
  • Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes.
  • Analyse and improve user experience, taking the viewpoint of the end user.
  • Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels.
  • Managing stakeholder groups to develop a partnership with the business and foster a productive working environment.
  • Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems.
  • Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment.
  • Perform additional duties or assume responsibility of functions as directed by the management from time to time.
  • Foster a positive workplace culture.
  • Assist in mentoring and upskilling less experienced team members.
  • Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.
  • Perform additional duties or assume responsibility of functions as directed from time to time.
 
Requirements
  • Five plus years experience as a Business Analyst.
    • Proven ability to deliver in a project and program environment under limited guidance.
    • Proven ability to plan, run and document user interviews with open ended engagement, eliciting both high level and detailed business problems and analysing root causes.
    • Proven ability to plan, run and document user interviews with open ended engagement, eliciting both high level and detailed business problems and analysing root causes.
    • Proven ability to translate business and user needs, using various methods and drawing out technical outcomes in line with user outcomes.
    • Experience taking the viewpoint of the user then analysing and improving a users experience or user's journey when interacting with services.
    • Experience with software implementation.
    • Knowledge of system integration with the ability to analyse which systems can be brought together and work together.
    • Proven ability to work as part of a collaborative and highly motivated team.
    • Proven ability to identify and plan capability maturity improvements and business process improvements.
  • Strong communication skills, with the ability to translate between business and technical terminology.
    • Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships.
    • Demonstrated personal drive and integrity whilst achieving results within legislative parameters.
    • Experience in and desire to mentor and upskill less experienced team members.
    • Demonstrated personal integrity whilst achieving results within legislative and policy parameters.
 

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