Exchange System Administrator

Overview

An Exchange System Administrator is required to take responsibility for the ongoing management and enhancement of the department’s key communication platforms, its hybrid Exchange environment, and related solutions. This includes some ongoing migration work of Exchange mail data.

You will be part of the ICT Operations Branch, End User Services section, providing critical management, maintenance and innovation of the department’s end-user digital technologies, including the standard operating environment (SOE), corporate device management, desktop application packaging (including the Microsoft 365 Apps), collaboration and communication tools (Exchange, Exchange Online, Microsoft Teams, and remote access services.

Responsibilities
  • Maintenance of the existing Exchange Server infrastructure and Enterprise Vault archiving solution.
  • Migration of mail data, including groups, to Exchange Online.
  • Development of migration approaches and rationalisation of Enterprise Vault archive data.
  • Investigation and resolution of complex technical problems across the technical stack.
  • Creation/update of various documentation including as-built documentation, design documentation, detailed migration plans, DR documentation and decommissioning plans as required.
  • Technical representation at project meetings.
  • Facilitating technical workshops (if required).
  • Cross-skilling with team members and assistance to support staff in related teams (e.g. service desk).
Requirements
  • Expert knowledge of Exchange Server, Exchange Online, and configuration of hybrid Exchange deployments, including implementation, upgrades and day to day management activities in a complex multi-forest environment.
  • Proven experience in migrations including to Exchange Online, cross forest and from legacy Exchange versions.
  • High-level Exchange troubleshooting skills, including for mail flow, mail gateway technologies and on-premise/cloud-based resource connectivity.
  • High-level knowledge of Windows Server fundamentals (e.g. Active Directory, DNS, DFS etc), and Group Policy configuration (including Advanced Group Policy Management).
  • Experience with Australian Government IT Cyber Security processes including ISM, Essential 8 and ACSC hardening guides.
  • Strong experience in writing technical documentation including design documentation and standard operating procedures.
  • Experience with Arctera Enterprise Vault, Microsoft Purview Information Protection (MPIP), Microsoft Intune mobile device management and Intune policy.
  • Experience with broader Microsoft 365 services would also be beneficial.

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