IT Support Officer

  • Role located in Canberra
  • Anticipated start date 1/7/2022
  • 6 month contract with extension options available
  • A BASELINE clearance is required or the ability to obtain one

Role Description

 An IT Support Officer is required to conduct the day-to-day Information Communication Technology (ICT) support, including asset and vendor management. You will be accountable to conduct the day-to-day management of ICT at the agency and other duties as directed, including undertaking business and technical optimisation tasks and back filling support for others in the team. This role would suit a qualified professional who is keen to utilise the full range of their skills and enjoys working with a high level of independence. You will perform Level 1 and 2 managed services activities related to the service, support and operational performance of our client’s end-user services (such as account changes and password resets) and desktops (being fixed devices, laptops, and tablets). This position is responsible for responding to clients’ requests for technical assistance, either directly via phone or email, or through service management and/or automated monitoring tools. You should be comfortable with processes that provide industry best practice required to support the client managed services client base.

    • Experience in liaising with clients in person or via phone or email.
    • Demonstrated experience in managing ICT systems using Microsoft Office 365 and Azure and experience with video conferencing support (mandatory).
    • Demonstrated experience in Windows Server 2016 and RDS Environment – desirable.
    • Experience with PowerShell scripting – desirable.
    • Experience in Endpoint manager – desirable.
    • Outstanding communication skills with an ability to effectively communicate technical content to team members, other business areas, stakeholders, clients and service providers.
    • A high level of organisational skills with the ability to identify and manage multiple high priority items in a fast-paced environment.
    • Self-motivated with strong skills in time management and resilient to high levels of demand ITIL, and Microsoft certifications are highly regarded.

Selection Criteria

    • Demonstrated experience in using and administering O365 and Azure environments.
    • ICT Helpdesk experience.
    • Excellent organisation skills Excellent written and oral communication skills.

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