Senior Business Analyst

  • Role located in Canberra
  • Applications close on Monday 18 January 2021
  • Immediate start
  • 12 months contract with 2×12 month extension options available
  • A current Baseline security clearance is required for this role or the ability to obtain one

A Senior Business Analyst is required to assist in the implementation of the ServiceNow ITSM platform. You will:

  • Facilitate workshops, including those to identify business needs, monitor and collate data and identify competing demands;
  • Elicit and document the detailed IT business requirements including those that specify the changes to processes, systems, people and information;
  • Capture and analysis of data related requirements & produce deliverables in accordance with the project schedule;
  • Achieve agreement and the formal sign-off of requirements by stakeholders and governance groups as required;
  • Construct documentation to support the requirements definition, eg requirements specifications, process maps, service design artefacts, functional and non-functional requirements, change management implications, data and reporting considerations;
  • Conduct stakeholder engagement activities to develop the requirements and desired outcomes Desired skills and experience; and
  • Provide guidance on solution capabilities and constraints available related to the implementation of Servicenow.

To be considered for this role you should have the following experience:

  • Experience in delivering under an Agile methodology, or proven ability to quickly adapt to and successfully deliver outcomes in a new methodology;
  • Knowledge of and demonstrated experience working with and implementing other ITSM platforms for Government.

Selection Criteria

  • Experience developing business scenarios, process maps, data models and use cases.
  • Experience in developing User Stories and acceptance criteria for developers.
  • Experience working on complex digital projects in an Agile environment.
  • Excellent communication and presentation skills.
  • Relevant experience in implementing Information Technology Service (desirable).

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