• Role located
• Estimated start date 14/5/2024
• Initial contract 12 months
• 2×12 month extension options available
• This role requires candidates to have the ability to obtain an NV1 security clearance
• Flexible work arrangements may be considered on a case by case basis

A ServiceNow Developer is required to support and actively contribute to the development and administration of the ServiceNow platform. This role includes the design and implementation of both custom and out-of-the-box solutions on the ServiceNow platform to meet business needs.

The project is a large, multi-year transformative program to replace aging core IT systems and infrastructure which will transform the way the Agency provides services. The initiative is a once in a generation program to support the delivery of election and roll management services with modern technology and is built on delivering capability maturity improvements with a focus on users.

This role will be responsible for, but not limited to:

• Develop ServiceNow solutions including scripting, configuration, integrations, and customisations;
• Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into iterative prototypes through to the development of final working solutions;
• Maintain and enhance existing ServiceNow applications and modules;
• Provide advanced technical support for ServiceNow by troubleshooting, implementing bug fixes and root cause analysis;
• Ensure system stability and performance by performing regular maintenance and upgrades;
• Work in accordance with agile principles and practices including participation in agile ceremonies;
• Document all technical designs, specifications, and knowledge transfer materials;
• Collaborate with IT and business teams to develop best practices for ServiceNow development;
• Train and mentor junior developers;
• Stay on top of new ServiceNow features and functionalities and incorporate them into the development process;
• Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements.

Key Personnel Expertise

• Demonstrated experience in designing, developing, and maintaining ServiceNow applications and integrations using best practices and standards.
• Proficient in developing and customize ServiceNow modules, workflows, forms, and scripts.
• Collaborate with stakeholders to gather requirements and provide technical expertise in ServiceNow that meet business requirements.
• Knowledge and experience of ServiceNow solutions.
• Understand and apply ITIL processes and best practices.
• Experience in using ServiceNow modules – ITSM, ITOM and HR.
• Monitor system health and proactively address any issues to minimize downtime.
• Knowledge and experience with Microsoft development practices, platforms, and technologies, including:
  • Office 365 platforms,
  • SharePoint,
  • Azure DevOps.
• Strong documentation and communication skills, with the ability to translate clearly between business areas and technical teams.
• Certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM), and ServiceNow Certified Application Developer (CAD).
• Exposure to Microsoft Azure Dev Ops.
  • Agile working methodologies,
  • Pipeline management,
  • Service integrations,
  • Repository management and branching.
• Flexible skillset and a willingness to learn new and emerging technologies with an enterprise focus.
• Experience in managing or participating in ServiceNow implementation projects.