Unified Communication Specialist

  • Role located in Canberra
  • Applications close on Tuesday 23/2/2021
  • Immediate start – 1/3/2021
  • 6 months
  • A Baseline security clearance is required for this role or the ability to obtain one

A Unified Communications Specialist is required to undertake technical work associated with projects and maintenance work on an Avaya PBX:

  • Manage virtualised Avaya servers;
  • Manage an Aura server environment:
    • Communication Manager 7,
    • Session Manager 8,
    • CC Elite agents;
  • Support the existing unified communication engineer; and
  • Assist with support of Teams rooms.

Selection Criteria

  • Experience in networking and systems
    • Demonstrated experience in a Microsoft network environment
    • Demonstrated knowledge of servers, and networking communication principles
    • Experience with Avaya phone systems and servers
    • Experience with Avaya contact centres
    • Experience with Teams rooms
    • An understanding of the importance of regular monitoring and maintenance
  • Problem solving and analytical skills
    • Experience in providing a high level of support in relation to Avaya and unified communication systems
    • Understanding the need to minimise disruption to the network
    • Understanding the increasing demands made of government departments, particularly in relation to security and reporting
  • Communication and liaison skills
    • Ability to document solutions and communicate those solutions to the rest of the Information Technology team
    • Ability to liaise with service providers and vendors in resolving communication and network issues
    • Ability to convey technical information to non-technical staff
  • Flexibility and initiative
    • Ability to contribute to project work as directed
    • Ability to learn new technologies and applications
    • Ability to prioritise work and manage multiple time demands with limited supervision
    • Ability to respond to changing work demands and circumstances

If you'd like to find out more about this role we'll call you back

    Upload CV (optional)
    Attachments must be doc, docx or odt format and a maximum of 5MB

    By submitting this form you agree to our Privacy Policy

    Or you can apply for this role here

      Are you an Australian citizen or do you have the right to work in Australia? *

      Do you hold a current security clearance? *

      Upload CV*
      Attachments must be doc, docx or odt format and a maximum of 5MB

      Upload Responses to Essential and Desirable Criteria*
      Attachments must be doc, docx or odt format and a maximum of 5MB

      By submitting this form you agree to our Privacy Policy