User Researcher

  • Role located in Canberra
  • Applications close on Friday 12 February 2021
  • Anticipated start date – 5/3/2021
  • Contract to 30/6/2021 with 2×12 month extension options available

A User Researcher is required to design and implement the user research strategy for the redevelopment of major websites in line with the Digital Service Standard, including a complete overhaul of all content.

You will work closely with the Content Strategist to set the direction for understanding user needs. You will identify business objectives, design targeted research activities and create a strong evidence base that will inform priorities, approach and outcomes for future stages of the project.

You will then define and undertake research sprints with a deeper focus on users of specific segments of the service. Outcomes of this research will inform the strategic direction of prototypes, content sprints and beta release for each website segment.

As the lead on user research, you will:

  • Establish research priorities and scope of work for Discovery stage (while considering how this might extend into future stages);
  • Design a detailed, priority-ordered research approach to understanding user needs, including the non-digital experience;
  • Work closely and flexibly with other teams in the department to design and deliver user research activities in line with departmental practice;
  • Engage with internal teams to identify existing user insights within the department;
  • Work with the content strategist and content design team to connect user needs with business needs and deliver informed content solutions;
  • Adapt research priorities and methods to respond to emerging trends and insights;
  • Identify user needs and ensure that the team understands them and keeps user needs at front of mind when developing products and priorities; and
  • Develop key user research artefacts to inform service design activities in Alpha stage.

You may also continue as User researcher on future stages of the project.

Selection Criteria

  • Ability to design a research plan to understand user needs, including the non-digital service.
  • Ability to undertake research activities with key internal and external stakeholders.
  • Ability to distill research insights into key user research artefacts to inform service design activities.

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